Changing plans, transferring an account, or cancelling: the procedure and, above all, the deadline to observe depend on the type of your hosting. Here is the summary.
The deadline is the critical point. A request received too late does not cancel the following period: the corresponding invoice remains due. Check the end date of your contractual period before starting any procedure.
Cancel my hosting
| Your plan |
How to cancel |
Deadline |
| Apanel Home, Business, Reseller |
From the management console: My account tab → Contract cancellation → check the confirmation box → send the request |
7 days before the end of the contractual period |
| Previous plans Classic, Premium, Professional, Entreprise |
By registered mail. We also accept a dated and signed document — on company letterhead for businesses — sent by fax, or scanned and attached to an email addressed to info@swisscenter.com |
60 days before the end of the contractual period |
For requests by email, write from the account's contact email address. This allows us to verify that the request comes from the account holder: a message sent from another address cannot be processed.
Change plan
Upgrade to a higher plan
The upgrade from Home to Business is done directly from your management console, by clicking the Upgrade to Business link. The change takes effect immediately.
Downgrade, migrate, or transfer
For a downgrade to a lower plan, a migration, or the transfer of the account to another username, the request must be made by email, from the account's contact address, to info@swisscenter.com.
|
What happens |
| Deadline |
At the latest 7 days before the end of the current contractual period |
| If the request arrives later |
The invoice already issued remains due |
| Resources |
They can be adjusted immediately, upon request and as needed |
| Contract |
It is updated at the next renewal |
Migrate my account to Apanel
If your account is still on a previous plan, you can request its migration to Apanel.
What this brings you
- A clearer interface and finer tuning of each service.
- Direct access to the domain management console.
- For reseller accounts: the ability to offer your own clients a management console that you can customize.
What to check beforehand
| Point |
To check |
| PHP compatibility |
Your sites must work with a current version of PHP. Apanel lets you choose the version, but end-of-life versions are not offered. See How to change the PHP version. |
| Messaging |
The size of your email boxes, and the total disk space for messaging, must fit within the limits of the target plan. |
Compare plans on our hosting offers, then write to us from the account's contact address.
See also