Changing plans, transferring an account, or cancelling: the procedure and, above all, the deadline to observe depend on the type of your hosting. Here is the summary.
The deadline is the critical point. A request received too late does not cancel the following period: the corresponding invoice remains due. Check the end date of your contractual period before starting any procedure.
In short: an Apanel plan is cancelled online (My account, Contract termination tab) at the latest 7 days before the end of the contractual period; a previous plan, by registered mail 60 days before. A request that comes too late leaves the next invoice due.
How do I cancel my hosting?
| Your plan |
How to cancel |
Deadline |
| Apanel Home, Business, Reseller |
Online, from the Apanel console (see below) |
7 days before the end of the contractual period |
| Previous plans Classic, Premium, Professional, Entreprise |
By registered mail. We also accept a dated and signed document (on company letterhead for businesses), scanned and attached to an email addressed to info@swisscenter.com |
60 days before the end of the contractual period |
Cancel online (Apanel plans)
- Log in to your Apanel console.
- Open My account, then the Contract termination tab.
- Check the date shown under Termination conditions and, under Domain names list, the domains linked to your contract.
- Choose a Reason for termination (required) and, if you wish, add a Comment (optional).
- Tick I have read and understood all the implications of this termination.
- Click Send request.
The Apanel console then shows the date on which the termination has been set. Until it takes effect, the Cancel the termination request button lets you go back.
The domains linked to the contract are not cancelled with it: you must transfer them to another contract or to another reseller. Without news from you, they are deleted on their renewal date.
Before the cancellation takes effect, retrieve your site: the Apanel console can gather its files and databases into an archive to download. See Create a downloadable archive of your site. Mailboxes are not part of the archive.
If the Apanel console displays This contract can not be terminated online, please contact us to complete your cancellation., write to info@swisscenter.com from the account's contact email address.
Requests by email
For requests by email, write from the account's contact email address. This allows us to verify that the request comes from the account holder: a message sent from another address cannot be processed.
Change plan
How do I upgrade to a higher plan?
The upgrade from Home to Business is requested directly from the dashboard of your Apanel console, by clicking the Upgrade to Business link. For a Reseller account, the Upgrade to Reseller Pro link works the same way. The Apanel console confirms: Your change request has arrived, we will process it as soon as possible.
How do I downgrade, migrate, or transfer?
For a downgrade to a lower plan, a migration, or the transfer of the account to another username, the request must be made by email, from the account's contact address, to info@swisscenter.com.
|
What happens |
| Deadline |
At the latest 7 days before the end of the current contractual period |
| If the request arrives later |
The invoice already issued remains due |
| Resources |
They can be adjusted immediately, upon request and as needed |
| Contract |
It is updated at the next renewal |
How do I migrate my account to Apanel?
If your account is still on a previous plan, you can request its migration to Apanel.
What this brings you
- A clearer interface and finer tuning of each service.
- Direct management of your domains in the Apanel console.
- For reseller accounts: the ability to offer your own clients a management console that you can customize.
What to check beforehand
| Point |
To check |
| PHP compatibility |
Your sites must work with a current version of PHP. Apanel lets you choose the version, but end-of-life versions are not offered. See Change the PHP version and configuration of your website. |
| Email |
The size of your mailboxes, and the total disk space for email, must fit within the limits of the target plan. |
Compare plans on our hosting offers, then write to us from the account's contact address.
Going further