Three points come up often in your questions: the domain name, backups, and the scope of support. Here is what a SwissCenter hosting package includes, and what remains your responsibility.
In short: the domain name is not included, unless otherwise specified. You restore the restore points yourself from the Apanel console, and support covers the hosting service, not the content or code of your site.
Is the domain name included?
Unless otherwise specified, the domain name is not included in hosting plans. It is up to you to register it, and then point its DNS to us.
Customers with an older contract, from plans that no longer exist, keep the terms they subscribed to. See Understanding the difference between hosting, domain names and DNS.
What backups are included?
Your hosting keeps restore points that you can browse and restore yourself from the Apanel console, without opening a ticket. The dates offered in the Apanel console are the only ones that can be restored: if the date you want is not listed, it is no longer available in self-service, and you can contact our support with the domain name, the path of the file or folder and the date you want. Backups of your MySQL databases are kept for 7 days.
We recommend keeping your own backups outside of the hosting, especially before any major change: CMS update, migration, PHP version change. For a complete copy of a site (files and databases), see Create a downloadable archive of your site.
The procedure to restore: Restore data from a backup; for databases, Restore a database.
What does technical support cover?
Our technical support covers the hosting service: servers, email, services we operate, and the Apanel console.
It does not cover the content or code of your site: we do not intervene in your pages, scripts, or the internal configuration of your CMS. Development and design are separate professions: see Do you offer website design services?
If you are unsure about the origin of a problem, open a ticket: we will tell you if the cause lies on our side or in your application, and what to look at.
And my current contract?
The terms of your subscription remain those you subscribed to as long as you do not request a plan change. To change hosting type or cancel, see Modify or cancel your hosting.
Going further