You can find all of it in the console: Hosting Management → left-hand column, Miscellaneous Information box.
| Field |
Where to find it |
Example |
| Host |
FTP Server Name line |
web24.swisscenter.com |
| Username |
Username column of the FTP accounts page: the main account of the domain, or an FTP account you created |
votresite_002409 |
| Password |
Your hosting account password, or the password of the created FTP account |
— |
| Port |
Leave the field empty: the client uses port 21 by default |
21 |
The simplest method: the file explorer
For a few files, there is no need to install anything. In the console, go to the Tools section → File Explorer: you can browse your hosting, upload, rename, delete, and modify permissions directly from your browser.
Using FTP software
Pour un site complet ou des mises à jour régulières, un client FTP est plus confortable. FileZilla est gratuit et disponible pour Windows, macOS et Linux.
Download it from the official website filezilla-project.org. Versions distributed by third-party download sites are often bundled with unwanted software.
- Open FileZilla, then go to File → Site Manager → New Site.
- Enter the Host, Username, and Password noted above; select Normal for the authentication type.
- Click Connect.
- The window splits into two panes: your local files on the left, the server on the right. Navigate to your domain's directory on the right, then drag your website's content into it.
Upload the content, not the folder. Your homepage must be located directly in the domain's directory, named index.html or index.php — and not inside a subfolder, otherwise the browser will continue to display the default homepage. See The browser always displays the SwissCenter homepage.
A secure connection
Standard FTP transmits your password in plain text over the network. There are two ways to avoid this:
- FTP over TLS — in FileZilla, select FTP - File Transfer Protocol with the encryption setting Explicit FTP over TLS. This is the default setting: the client switches to encrypted mode as soon as the server offers it.
- SFTP — the transfer goes through your SSH access, which is end-to-end encrypted and authenticated by key. See Connecting to your account via SSH.
Creating a separate access
If a service provider needs to publish to your website, do not share your hosting account credentials with them: create a dedicated FTP account for them, restricted to a specific directory, which you can delete later. See How to create an FTP account.
Common issues
| Symptom |
Probable cause |
Solution |
| The connection establishes but freezes at the file listing |
Conflict between active mode and your firewall or router |
Switch the client to passive mode — see Choosing your FTP mode |
| Credentials rejected |
Password changed since, or incomplete username |
Retrieve the values from the console; additional FTP accounts are prefixed with the hosting account name |
| Files are present but the site does not display |
Files uploaded outside the domain's directory, or incorrect access permissions |
Check the location, then the permissions — see Changing access permissions |